Shipping & Delivery Policy

Templates (Google Sheets and Excel)

After your Razorpay payment is confirmed, we email a Google Sheets 'Make a copy' link and an .xlsx file to the address you entered at checkout. This is normally within a minute and always within 24 hours. PayPal and direct UPI payments are confirmed by hand first, and those files are sent on WhatsApp (or Instagram DM).

Check your spam folder first. If your files have not arrived within 24 hours, message us with your payment ID and we will send them again or refund you.

Invitation cards

There is nothing to wait for. Your PNG (1080 × 1920, for WhatsApp) and printable PDF download in your browser as soon as your payment is confirmed. You can edit the card and download it again for 3 days from payment in the same browser.

If you pay through a UPI app and come back to the site, your card details are restored from your browser. If the download does not start, message us with your payment ID.

Video invitations

There is nothing to wait for. Your 1080 × 1920 MP4 renders and downloads in your browser as soon as your payment is confirmed. You can edit it and download it again for 3 days from payment. If the download does not start, message us with your payment ID.

Wedding websites

Your site goes live within a minute of your payment being confirmed. We email its link and your private edit link to the address you entered at checkout. Check your spam folder, and message us with your payment ID if they have not arrived within 24 hours.

Delivery problems

If something has not reached you, or you were charged but received nothing, message us on WhatsApp or Instagram (see the Contact page) with your Razorpay payment ID, UPI transaction ID or payment screenshot. The Refund & Cancellation Policy explains how we resolve it, and we reply within one business day.