Privacy Policy

What we collect

• Order details you enter: your name, WhatsApp number and your email address (required for online orders, because your files are emailed there).
• Basic technical data your browser sends to any website, such as IP address and device type, which our hosting provider logs.
• Anonymous usage data from Google Analytics, such as pages visited, device type, approximate location and completed purchases.

What we do not collect or store

• Card numbers, UPI PINs or bank logins. Online payments are taken by Razorpay (and PayPal for buyers outside India) on their own secure pages, so we never see these details. We do see the payment ID, and any screenshot or reference you choose to send us on WhatsApp, which can show your name, UPI ID and the amount.
• The names, parents' names, date, venue and city you type into the Invitation Card Studio. The card is drawn in your browser and these details are not sent to our servers. A draft is kept in your browser's local storage so you can come back to it; clearing your browser data removes it.

How we use your information

• To process your payment and deliver your template or invitation card.
• To reply to you on WhatsApp or Instagram about your order or a support request.
• To prevent fraud and abuse, such as checking that a payment is genuine before unlocking a card download or sending your files.

Who we share it with

We share information only with the services that make the site work, and only what each needs:

• Razorpay, our online payment provider, which processes UPI, card and netbanking payments. It receives your name, WhatsApp number and email address with your order, and tells us the payment status, amount and payment ID.
• Resend, our email provider, which sends your files, or your invitation card studio link, to your email address. It receives your name (for template orders), your email address and what we attach. For invitation cards, the email address is the one you enter at Razorpay's checkout.
• PayPal, which processes payments from buyers outside India.
• Your UPI app and bank, which carry any payment you make directly to our UPI ID.
• Meta (WhatsApp and Instagram), which carry the messages you choose to send us.
• Vercel, which hosts the website.
• Google (Google Analytics), which receives pseudonymous usage data. We never send it your name, phone number or email.
• Meta (Facebook and Instagram), through the Meta Pixel and Conversions API, which receive the pages you view and the actions you take (such as adding to cart or buying) so we can measure and improve our ads. When you complete a purchase, our server also tells Meta about the sale. Unless you have declined tracking, that includes your email address and phone number in hashed (scrambled) form, so Meta can match the sale to an ad.

Cookies and local storage

We use one small functional cookie, which keeps your Invitation Card Studio unlocked after you pay (it stores when your access ends). We also use your browser's local storage for things like your cart and your analytics choice. Our analytics and ad-measurement cookies (Google Analytics and the Meta Pixel) are described in the Analytics section below.

Analytics

We use Google Analytics to understand how visitors use the site, for example which pages are read and which products are bought, so we can improve it. It uses cookies to tell visits apart. We have turned off Google's advertising features and do not use that data for ads.

We also use the Meta Pixel and Meta's Conversions API to measure our own ads on Facebook and Instagram, for example to see whether a visit led to a purchase. The pixel sets cookies (_fbp, _fbc) and sends Meta the pages you view and the actions you take. We never send Meta your name or the details you type into our tools. For purchases, our server sends Meta the order value and, unless you declined tracking, a hashed email and phone number, the identifiers in the pixel cookies above, and your browser type.

In the UK and Europe we ask for your consent before analytics and Meta cookies are set. Elsewhere they are on by default. You can opt out at any time: we respect your browser's Do Not Track and Global Privacy Control signals, you can clear cookies and local storage, you can install Google's opt-out browser add-on, and you can manage ad preferences in your Facebook and Instagram settings. The same choice applies to the purchase signal our server sends: if you decline, we still count the sale but send Meta no identifier. Declining does not affect how the site works.

Where your data is processed

Some of the services above (Vercel, Google, Meta) process data on servers outside India. By paying or messaging us you accept that your information may be handled there, under each provider's own safeguards.

How long we keep it

We keep order and support messages only as long as needed to deliver your purchase, handle refunds and meet legal obligations. Payment records are held by your bank, UPI app, Razorpay and PayPal under their own policies; we keep the payment ID, screenshot or reference you send us only as long as needed to confirm your order and handle refunds, and we aim to delete payment screenshots and chat threads within 90 days after delivery unless a dispute is open. WhatsApp conversations are kept only until your order is delivered and any refund window has closed, and you can ask us to delete them sooner.

Your choices

You can ask to see, correct or delete the personal information we hold about you by contacting us (see the Contact page). You can also withdraw consent or raise a complaint about how your data is handled through the same contact route, and we will respond within a reasonable time, in line with India's Digital Personal Data Protection Act, 2023. You can also clear cookies and local storage in your browser at any time; doing so will end an active chat session and lock any tool you unlocked on this device.

Children

This website is meant for adults planning a wedding. We do not knowingly collect information from children.

Changes to this policy

We may update this page. The date at the top shows when it last changed.