Refund & Cancellation Policy

Templates: 24-hour fix guarantee

If a template has a formula that does not work, or you break a cell and need help, message us within the first 24 hours of delivery. We will fix it for you. If we cannot fix it within 24 hours of your message, you get a full refund.

Cancelling before delivery, and non-delivery

You can cancel for a full refund any time before we send your files. If we have not sent your files within 24 hours of confirming your payment, ask us and you get a full refund.

Invitation cards

Your card downloads in your browser as soon as your payment is confirmed. If you were charged but the download did not work, message us within 24 hours with your Razorpay payment ID and we will restore your access or refund you in full.

Because the card is a personalised digital file that you download straight away, we cannot refund a card once it has downloaded correctly. Please check your names, date and venue in the preview before you pay.

Video invitations

Your video is made from your own details and downloads in your browser as soon as your payment is confirmed. You can edit it and download it again for 3 days from payment, on up to 3 devices. If you were charged but the video did not render or download, message us within 24 hours with your Razorpay payment ID and we will restore your access or refund you in full.

Because the video is a personalised digital file that you download straight away, we cannot refund a video once it has downloaded correctly. Please play the live preview and check your names, date, venue and language before you pay.

Wedding websites

Your website goes live as soon as your payment is confirmed, and we email you its link and a private edit link. You can change your story, events, photos and other details at any time from that edit link. Your web address cannot be changed once the site is published, so please check it before you pay.

Because your site is published for you straight away, we cannot refund it once it is live. The exception is a problem on our side: if you were charged but your site did not go live, or it is not working as described, message us with your payment ID and we will fix it within 24 hours of your message, or refund you in full.

How long a website stays online

A website stays online for 12 months from the day it is published, and we then take it offline. There are no automatic renewals, and we never charge you again unless you choose to pay.

Duplicate or failed payments

If you were charged twice, or money left your account but you got no access, we will refund the extra or failed payment in full once we confirm it with your Razorpay payment ID, UPI transaction ID or payment screenshot.

How to ask for a refund

• Message us on WhatsApp or Instagram (see the Contact page) with your Razorpay payment ID, UPI transaction ID or payment screenshot and what went wrong.
• We will reply within one business day.

How refunds are paid

Approved refunds go back to the original payment method (Razorpay payments are refunded through Razorpay). Your bank, card issuer or UPI app usually takes 5 to 7 working days to show the money.